If you were impacted by recent severe weather, we’re here for you. You can find a variety of recovery tips and resources below.
Bill payment assistance
If you’re experiencing financial hardship as a result of the weather, call us at 1-866-222-7100 to discuss your situation and see if you qualify for a payment extension or a deferred payment plan.
Community Assistance by Reliant Energy (CARE) program
You can also call 211, tell the agent you are a Reliant customer and you’d like to apply for Reliant CARE assistance or visit 211texas.org for CARE agency partners near you. Be sure to call the agency you’re referred to and discuss how to submit your application, as things may have changed due to COVID-19.