We’re here for you
If you were impacted by recent severe weather, we’re here for you. Reliant customers can find a variety of recovery tips and resources below.
Bill payment assistance
If you’re experiencing financial hardship as a result of the weather, call us at 1-866-222-7100 to discuss your situation and see if you qualify for a payment extension or a deferred payment plan. You can also apply online ›
Community Assistance by Reliant Energy (CARE) program
If you need help paying your electricity bill, call 2-1-1 or visit 211texas.org for agency assistance near you. If you don’t meet the federal guideline criteria, inform the 211 representative that you are a Reliant customer and would like information on agencies that have support from the Community Assistance from Reliant Energy (CARE) program. If you qualify, it may take up to 8 weeks to receive financial assistance. Learn more ›