Severe weather can leave behind damage and uncertainty. If you were impacted by recent storms, we're here to help. We have a variety of resources and safety tips to make the road to recovery a bit smoother.
Be sure to report outages to your utility company, also known as your Transmission and Distribution Service Provider (TDSP). They maintain the infrastructure, likes poles and wires, that deliver power to your home or business. Report an outage ›
If you’re temporarily relocating, you can transfer your Reliant electricity service to your new address in three easy steps online or with the Reliant app. Transfer service ›
We're passionate about supporting our customers and communities. Our CARE program, made possible thanks to Reliant and customer contributions, helps customers who are facing financial hardship pay their electricity bills. We’re proud to say that in true Texas spirit, we've provided more than $17 million in statewide agency assistance since 2002 to help customers pay their electricity bills. Learn more ›
We offer flexible payment options like payment extensions and deferred payment plans to help when you need it most. You can even conveniently apply online for assistance. Apply now ›
Evacuating your home in an emergency is nerve-wracking and can leave you fearful about what you may find when you return. Keep these 10 safety tips in mind when returning home.
Wait for the OK: While you may be anxious to get back and assess the damage, wait for authorities to declare the area safe
Drive defensively: Steer clear of flood waters, look for hazards such as fallen trees and broken traffic lights and obey street signs
Practice water safety: Follow water-boiling notices, assume standing water is contaminated, and remember that water and electricity don’t mix
Check for gas leaks: If you suspect a gas leak, leave the area immediately and contact your gas company
Enter with caution: Unusual noises, a saggy roof, foundation issues, and cracks in walls could mean structural instability
Don’t get shocked: Never use outlets, tools, appliances or electronics that are wet or have been exposed to water, and report downed power lines to your utility company
When in doubt, throw it out: Discard perishable food exposed to temperatures of 40 degrees or higher for 2 hours or more
Prevent carbon monoxide poisoning: Never use generators, charcoal grills, or fossil fuels indoors
Help is available: If your home is severely damaged or uninhabitable, call 311 (Houston residents) or 211 (elsewhere in Texas) to ask about available community assistance programs
Call the pros: Your safety is paramount, so seek professional assistance if you’re ever unsure about something related to your home or health